Description : Process Design VP - Process Engineering. Company : JPMorgan Chase Bank, N.A.. Location : Warszawa, mazowieckie
You are an experienced professional with a passion to design new business processes for a brand new digital retail bank we have launched recently
. You are skilled in designing and managing customer journeys in a variety of project settings, have strong experience in one or more retail banking domains (such as retail banking products, payments, customer service, payments, cards, fraud, fincrime etc) and you are passionate about getting it right for our customers. Strong experience in UK Retail Banking functions preferably in the context of digital banking channels (Onboarding / Payments / Lending / Fraud / Fincrime / Servicing / Treasury) will be an asset. You are able to connect with stakeholders, help build consensus and are able to work effectively in a complex and fast-paced agile environment.
Job Responsibilities:
- Perform end-to-end design of business processes formulating recommendations to actual implementation in an efficient but effective manner using industry standard tools (BPMN/BPA)
- Partner with various internal groups & stakeholders to agree on a plan of action, implementation and tracking to ensure success of project implementations
- Engage stakeholders to constantly drive a productivity agenda to all teams in Operations,
- Co-ordinate project activities across different client service and operations groups, technology teams and cross-functional groups such as compliance and legal
- Monitor status of all projects, mitigate all risks, escalate issues when necessary and manage stakeholder expectations
- Challenge stakeholders to ensure optimal process design ensuring efficiency, effectiveness and proper operational risk management including controls
- Coach less experienced colleagues
Required qualifications, capabilities, and skills
- Independent, proactive and with a delivery mindset
- Sound understanding of fundamentals of business process design and process modelling using BPMN
- Exposure to one or more BPMN-based business process analysis tools (such as Signavio, ARIS, etc.)
- 10+ years of strong experience in one or more retail banking domains (such as retail banking products, payments, customer service, payments, cards, fraud, fincrime etc)
- Strategic thinker and problem solver; with high attention to detail
- Ability to analyze inefficiencies in business processes and knows how to map detailed workflows; able to draw on diverse project experiences and apply to new situations
- Able to build strong partnership with various teams to help deliver results
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
